Reebonz | Your World of Luxury
Reebonz

WHAT IS WHITE GLOVE?

White Glove is where Reebonz does everything to help you sell your pre-owned designer items.

White Glove Hotline:
1800-REEBONZ
Or
96470869

What Qualifies For White Glove?

If you have
3 items
Or
If the total value
of item(s) exceeds
SGD 5,000
or more

How White Glove Works - 3 Steps

We Collect

We’ll pick up your
items at no cost

We List

Your items are professionally
photographed and listed online

You Get Paid

Get paid* within 7 business days
once your item is sold

* 85% of final net selling price of watches & 70% for other product categories.

Benefits

10 Days Listing
Within 10 business days of accepting our final offer price, your item(s) will be listed on our website following professional photography, photo editing and copywriting services.
Creative Digital Marketing
We promise maximum international exposure to our community of 3 million members through our website.
Payment Guarantee
Reebonz pays you 85% of final net selling price of watches & 70% for other product categories once the item is sold.
Peace Of Mind
All items are securely stored in our facility and fully insured upon receipt until it is sold.

Start Selling Now

Get started immediately by calling our White Glove hotline:
1800-REEBONZ
(1800-7332669)
Or
Simply fill up the form and our dedicated White Glove
team will respond in 1 business day.
Arrange Collection
Address:
5 Tampines North Drive 5, Level 7
3 Temasek Blvd, #01-496/497/498/499 Suntec City, Tower 2, North Atrium
1 Harbourfront Walk
VivoCity #01-138/139
Note: Earliest available date will be 3 days from today and is only valid for Monday to Saturday, excluding Public Holiday
(Excluding Sunday and Public Holiday)
Your request has been submitted.

Frequently Asked Questions

For Selling Via White Glove:

  • White Glove is a premium service where Reebonz does everything to help you sell your pre-owned designer items.
  • We'll pick up your items for free
  • We'll provide professional photography service together with copywriting before listing the item for sale
  • You get paid within 7 business days once your item is sold
  • We accept accessories, apparels (except undergarments and intimates), bags, jewellery, shoes, small leather goods and timepieces.
  • For a comprehensive list of brands we accept, please see 'Brands We Accept'.
  • Minimum selling price for each category is as follows -
    - ACCESSORIES: SGD 300
    - APPAREL: SGD 300
    - BAGS: SGD 800
    - SHOES: SGD 300
    - SMALL LEATHER GOODS: SGD 300
    - TIMEPIECE: SGD 2,000
    - JEWELLERY: SGD 800

If you have:

  • At least 3 items or more; OR
  • Minimum value of SGD 5,000
  • The payout that you receive is dependent on the final net selling price of your consigned item. The final net selling price refers to the selling price less Goods and Services Tax (GST).
  • The payout for each category is as follows -
  • For ACCESSORIES, APPAREL, BAGS, JEWELLERY, SHOES, SMALL LEATHER GOODS:
    Final Net Selling Price Payout
    SGD 300 - SGD 5,000 70%
    SGD 5,001 - SGD 10,000 75%
    SGD 10,001 - above 80%
    For TIMEPIECE:
    Final Net Selling Price Payout
    SGD 2000 - SGD 5,000 80%
    SGD 5,001 - SGD 20,000 85%
    SGD 20,001 - above 90%

To price items, we use recent sales of comparable items. We consider our own record of sales as well as online sales or auctions from other sellers. We also consider the retail value of the item. Other factors such as condition, rarity, and current trends are also considered.

Yes. To keep your item(s) competitive, you can now opt to amend and reduce the selling price at any time, once it has been listed online.

  • Simply log in to Reebonz, go to 'My Account' > 'My Sales'. Pick the item you wish to amend the selling price for. Amend and review the selling price of your item under 'Price Review'.
  • Please note that you may reduce the selling price of your item at a maximum of 30% its current selling price each time.
  • You will receive an email notification when your item is sold.
  • Alternatively, you may log in to 'My Account' > 'My Sales' to check on the updated status of your item.

Payment will be made by bank transfer or Reebonz store credits. After the item has been sold, accepted by the buyer and has passed the return period, you will receive a notification from us and payment will be sent out within 7 business days.

Generally, most consignment items will sell before the 90-day consignment term ends. However, if the item(s) remain unsold after 90 days, a notification email with all the necessary details will be sent out.

Should there be no response from you within 90 days from the end of the consignment period, Reebonz reserves the right to claim full ownership and/or dispose of the item.

No fees will be charged to arrange the return of item(s) to you at the end of the 90-day consignment term. Item(s) requested to be returned before the 90-day consignment term will incur an administrative fee.

Country Administrative Fee
Australia AUD 80
Hong Kong HKD 600
Malaysia MYR 250
Singapore SGD 100
Taiwan NTD 1,500
Policy Change for Singapore only

If your item exceeds the 120-days extended consignment period, it will be subjected to an automatic price reduction between 10% - 50% of the original price.

Price Reduction Percentage Table
Categories
Initial Selling Price
<$5,000
$5,001-$10,000
>$10,001
Accessories, Apparel, Shoes & Small Leather Goods
50%
20%
10%
Bags
30%
20%
10%
Jewellery
20%
10%
10%
Timepieces
20%
10%
10%

Alternatively, you may arrange for a complimentary return via the following options:

1) WhatsApp: 8499 3919
2) Call: 1800-REEBONZ (1800-7332669)
3) Email: concierge@reebonz.com