Help
What is Reebonz ?
Reebonz is an exclusive, online destination where members discover designer brands through flash sale events, each open for just a brief window of time. We hope to bring our members a unique shopping experience that is full of discovery and pleasure. Our focus is to provide a well-edited collection of sought-after offerings from the best brand names in the world — combined with impeccable service. Membership is free. Our members can help expand the community by inviting their friends — earning Reebonz Credits when each new friend places their first order.
How long will the Event last ?
Each event opens briefly — typically between two to three days. This enables us to give members access to a greater variety of the most incredible brands they crave for at sale prices. This ensures that the products we offer on Reebonz are constantly new and updated.
Do sales take place only online or at physical location?
We introduce new sales events online at www.Reebonz.com daily.
Members can visit our boutiques at these locations:
Occasionally, we will organise offline sales events at various locations. Sign up as a member now to receive details via email notifications on upcoming sales events.
An item that I want is sold out. Will it ever become available again ?
We are always on the lookout for more designer brands to work with Reebonz. Unfortunately, we cannot guarantee that we will be able to get the item you wanted. So, don’t hesitate and purchase what you covet!
Why are your prices so low?! Are the goods real and are they pre-owned??
Reebonz secures its merchandise from various trade sources in different locations and territories to bring you amazing deals. All products are brand new and authentic and we take great pains to ensure this. As we are bringing these merchandise to you via an online platform, we incur lower overheads and are able to share these savings with you - our customer!
How do I invite my friends ?
At Reebonz, we encourage you to spread the love of shopping with your friends. We want you to help shape and grow our community. When you sign in to Reebonz, click the ‘Invitations’ button at the top menu bar. Follow the instructions and you are on your way to making someone’s day. Don’t forget, inviting more friends increases your chances of earning more Reebonz credits!
How do I know if my friends join ?
You'll receive an email from us whenever one of the friends you've invited becomes a member.
How do I know if my friends has made a purchase ?
You'll receive an email from us once a friend you invited has placed their first order. We'll also deposit credits into your account upon their first purchase.
How do I receive my credits ?
Once a friend you have invited becomes a member and makes their initial purchase, we will deposit the credits into your account automatically. You can see your available credit balance at the top right corner that reads “My Credits” on any Reebonz page. Or simply click on "My Account" at Reebonz for more details. You will also be notified via email. Back to top
How can I change my order after it has been placed?
As we work so quickly to process and ship your order that it is not possible for us to change your order once it has been placed and confirmed. This includes not being able to change the delivery address. You may place an additional order at any time. Therefore, before you process your order and payment; make a quick check to ensure that everything is in order and to your satisfaction.
Can I cancel an order?
Once we receive your order, we strive to ship it to you as quickly as possible. Therefore, we cannot cancel your order once it has been placed.
What does the comparative price mean?
The price with a strikethrough on it, located immediately above the selling price on our site is the retail price at which an item or comparable item may, in the reasonable judgment of our experienced buyers, be sold on an everyday basis (i.e. excluding special promotions or sales) at retail stores, including specialty or department stores and other non-discount sellers.
You may wish to use the comparative price as a guide in your evaluation of our prices. As we sell our merchandise over the internet on an international basis, it is not possible to assume the exact price of the merchandise sold at any particular location and time. The “Comparative Price” serves as an approximate guide to what you would, or could have paid elsewhere. Back to top
What payment methods do you accept?
We currently accept all credit/debit cards or you can pay via PayPal. For selected countries, we also offer other payment methods such as instalment plans or bank transfers. Please refer to your Event Listing page for more information on alternative payment methods in your country of residence.
*PayPal Brunei coming soon.
Do I need PayPal account in order to purchase items?
No, you can opt to pay by credit/debit cards without having a PayPal account. When you are redirected to the PayPal payment page, you will be presented with two options: (1) Pay using credit card (shown on the left side of page), and (2) Log in PayPal account. Choose your preferred payment method here.
Which credit/debit cards do you accept?
We currently accept Visa, MasterCard, American Express, JCB, and Discover.
How much is shipping?
Shipping and handling is calculated at the time of checkout. This will depend on the weight of the item as well as the shipping destination.
How many days will shipping take?
5-7 working days, subject to custom clearance..
When do you deliver?
We deliver Monday to Friday.
Why is the country I am staying in not in the shipping list?
At the moment, we ship to the following countries only:
What are Custom Duties and Taxes Charges ?
Custom Duties and Taxes are calculated according to your shipping destination and itemized on the Order Summary page.
Most of our products will be delivered internationally on a Paid Custom Duty (PCD) basis. This means that when you purchase those items on PCD basis, import taxes and duties will be calculated for you upon checkout. There will be no additional costs incurred by the customer when receiving the merchandize from Reebonz.com.
The following countries will be delivered on a Unpaid Custom Duty (UCD) basis:
Why don't I have to pay Custom Duties and Taxes?
To remove confusion and surprising extra charges, Reebonz absorbs all Custom Duties and Taxes. Therefore, you will never be charged with any extra fees upon checkout. We hope to streamline the whole checkout process to ensure a smooth and hassle-free shopping experience for our members.
Custom clearance
While we appoint our own agents to carry out delivery, all purchases are subjected to local customs and clearance formalities and regulations of respective countries. This may include providing additional personal documentation or permit. We will endeavour to expedite that all customs formalities for your order but are not liable for any delays, losses or interference due to customs.
International Orders
Your order will be delivered in Reebonz luxurious black box with our signature gold ribbon - a present, waiting to unveil the surprise within!
However, shoes, accessories and small leather goods will be delivered in their original designer packaging, protected by storage satchels provided by the courier company.
Singapore Orders
All designer bags will be delivered in Reebonz boxes while shoes, accessories, small leather goods and apparels will be delivered in Reebonz trademark carriers (unless there is a special request for gift box packaging left under “Remarks” upon checkout).
What is the return policy?
We take great pride in our reputation for quality and excellent value. For incorrect or defective items shipped, we have a 14 day return policy upon receipt of order by the customer, subject to the following terms and conditions:
How do I return an item?
For all return requests, please email us at order@reebonz.com, including your contact details, Order ID and the reason for return. Alternatively, you can reach us at our Concierge Hotline at 1800-REEBONZ (1800-7332669).
We will inform you once the item has been received and proceed with the refund if applicable.
© 2009-2013 REEBONZ PTE LTD
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